FAQs

  1. What is Miraaz?
      Miraaz is an online store dedicated to providing high-quality products that align with Islamic values and cater to diverse lifestyles. We offer a curated selection of clothing, accessories, and home decor.
  2. How do I place an order?
    Simply browse our collections, select your desired items, choose your size and quantity, and click "Add to Cart." Once you’re ready, proceed to checkout to complete your purchase.
  3. What payment methods do you accept?
    We accept various payment methods, including  COD, credit/debit cards and other secure online payment options to ensure a smooth transaction experience.
  4. How long will it take to receive my order?
    Shipping times vary depending on the destination. Typically, orders are processed within 1-3 business days, and shipping may take anywhere from 5 to 15 business days.
  5. Do you offer international shipping?
    Currently, we offer shipping exclusively within the UAE. We are committed to providing high-quality products and a seamless shopping experience for our local customers. While we may expand our services in the future, for now, we focus on delivering to UAE addresses only.
  6. What is your return policy?
    If you are not completely satisfied with your order, please contact our customer service team for instructions on how to initiate a return.
  7. How can I track my order?
    Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on our website or the carrier’s site.
  8. What if I receive a damaged or incorrect item?
    We apologize for any inconvenience. Please contact our customer service team within 48 hours of receiving your order, and we will assist you in resolving the issue promptly.
  9. Can I change or cancel my order after it's been placed?
    If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.
  10. How do I contact customer support?
    You can reach our customer support team by using the contact form on our website. We’re here to help!